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Job details
 
Company: Marriott Hotels
Job Title: Agent-At Your Service - Renaissance Hotels (170002M8)
Job Category: Customer Service/Support/Call Center
Job Reference: 170002M8
Job description:  
 photo RH_jobboard_Photobucket.jpg




Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire. At Renaissance Hotels.





The Worthington Renaissance Fort Worth Hotel located at 200 Main St, Fort Worth, TX, and 76102is currently hiring a Agent-At Your Service.




Agent-At Your Service :Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.





To submit your application for this job, please go to: To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170002M8





Renaissance Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 0
Job Location: Fort Worth - Texas - USA
Zipcode: 76102
 
Post Date: 01/16/2017
 
Contact Information
 
Company: Marriott Hotels
Contact Name: Chris Klassen
Contact E-mail: Send E-Mail Now
 
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