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Job details
 
Company: Apple Inc.
Contact Name: Apple Inc.
URL: http://www.apple.com/jobs
 
Job Title: AppleCare BPR Project Manager
Job Category: Management
Job Reference: 113680208
Job description:  
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

The role is for a Project/Program Manager in the AppleCare Business Process Re-engineering (BPR) team. This position will lead and manage relevant large scale, complex, programs and projects that support the capital initiatives within the AppleCare organization. He/she will manage the creation and preparation of relevant program/project documentation, deliver effective and clear communication of program/project progress/status and be accountable for the overall delivery of the initiative(s). The successful candidate must have experience in communicating with all levels of management as well as across business, technology and other supporting organizations.

To be successful, the candidate will have multi-channel customer service & support experience within a business and/or technology unit. The Senior PM will be someone who can take on big multi-channel projects with minimal direction.

Description:
Incorporate Apple's Project Management Methodology to ensure consistent delivery of high quality projects.
Lead, manage, organize and hold accountable individuals, teams and stakeholders for a program/project initiative in a dynamic and fast paced environment.
Own and/or lead the development of business project plans/schedules. Ability to validate and synthesize business and technology efforts into one unified plan.
Accountable for the management of the project team to major milestones.
Ability to manage in near real-time basis, project risks and issues through mitigation and resolution plans.
Own the development and maintenance of issue logs to ensure accountability for resolution of key issues.
Lead and/or manage organizational change & readiness activities by ensuring deployment validation and transition of support processes.
Participate in continuous process improvement through the use of project closure survey feedback, team process assessments and general insights.
Own and/or manage the creation of communication deliverables to project stakeholders.
Manage the writing and editing of formal business requirements documents for projects/enhancements.
Hold accountable business units in creating high-quality documents required for project approvals.
Manage/lead knowledge transfer effort to business unit employees as required
Act as a liaison between the business and IT to ensure business project needs are adequately met with technology solutions
Organize, schedule and lead project workshops and meetings as required.
Skills:  
Key Qualifications:
•8+ years experience in planning, execution and delivery of small (1-6 month), medium (6-8 month) and large (8-12+ month) projects
•Proven ability to set expectations, manage to deadlines and hold individuals and teams accountable to critical milestones
•Ability to lead multiple efforts concurrently in a global company
•Effective communication across project team, key stakeholders and executive management
•Excellent leadership skills that enhance project team performance
•8+ years experience in managing global programs/projects
•2+ years experience in multi-channel customer service and support

Education:
Bachelors degree with 8+ years of relevant work experience; MBA a plus
PMP certified preferred
 

Additional Requirements:
Consulting background from one of the top 5 consulting companies a plus.
Business or Technology operations experience preferred.
Ability to develop new strategies and options for new projects.
Experience in documenting business processes as needed by the project.
Excellent communication, organizational and leadership skills.
Proficient knowledge of the systems implementation and software development life cycles and methodologies.
Proficient in business process flow diagramming
Literacy in basic project planning tools

Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Bachelors
Experience (year): 2
Job Location: Cupertino - California - USA
Zipcode: 95014
 
Post Date: 04/17/2018
 
Contact Information
 
Company: Apple Inc.
Contact Name: Apple Inc.
 


 
       
 
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