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Job details
 
Company: Apple Inc.
Contact Name: Apple Inc.
URL: http://www.apple.com/jobs
 
Job Title: AppleCare Partner Relations At Home Advisor - Mandarin language
Job Category: Management
Job Reference: 113540383
Job description:  
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. Since the launch of the App Store, our Advisors have helped developers revolutionize the industries of business, healthcare, education, entertainment, and so much more. Through your support, you can help developers continue to transform lives and change the world. If this sounds like you, you could be the next AppleCare Partner Relations Advisor on our Mandarin language team. We’re committed to helping employees explore their potential.

This is an at home position, you do not need to live in the city this position is posted in to be considered.

Description:
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. You’ll be the first point of contact for providing developer program support to some of the world’s most exciting companies. When developers have questions or issues related to our programs and products, you’ll be the friendly voice of Apple, responding to their requests and providing world class customer service. We’ll rely on you to listen to our developers and use your sound judgement, creativity, and passion to meet their needs and identify when to reach out to other Apple support and escalation teams. You’ll use your business knowledge and analytical skills to make certain that the content of Advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issues. In short, you’ll be the face of developers’ experience with Apple and remind them that behind our great products are amazing people.
Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.
Skills:  
Key Qualifications:
•Verbal fluency in Mandarin and English, written fluency in Simplified Chinese and English
•Minimum 2 years supporting customers via phone, e-mail, chat, and/or in person
•Passion for customer service and ownership of the customer experience
•Able to effectively tailor communication and style to differing audiences
•Able to self manage and work independently in a fast-paced, constantly changing environment
•Thrives on a team where expertise is shared and feedback is welcomed
•Effective time management including ability to multi-task, organize and prioritize
•Able to research and analyze information across multiple tools while talking with customers

Additional Requirements:
Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
Requires ability and willingness to work non-standard business hours (between the hours of 4:00 PM and 2:00 AM PST), and weekends as needed.
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Able to meet minimum typing speed of 40 WPM while talking with customers

At Home Qualifications
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us

Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Bachelors
Experience (year): 2
Job Location: Phoenix - Arizona - USA
Zipcode: 85016
 
Post Date: 03/02/2018
 
Contact Information
 
Company: Apple Inc.
Contact Name: Apple Inc.
 


 
       
 
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