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Job details
 
Company: Marriott Hotels
Job Title: Celebrity Services Agent - Front Office - Gaylord (170003A7)
Job Category: Hospitality/Hotel/Motel
Job Reference: 170003A7
Job description:  
 photo BelongjobboardGaylordLowRes07.jpg




Itís a powerful feeling, to belong. Itís that moment you feel truly and completely yourself. Itís working with a team you call family. At Gaylord Hotels we know that when you feel at home, youíll make our guests feel at home. And itís why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.




The Gaylord Palms Resort & Convention Center located at 6000 West Osceola Parkway
, Kissimmee, FL and 34746
is currently hiring a Celebrity Services Agent - Front Office :





Responsibilities include: Provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures. Review and log guest preferences/traces in computer systems. Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers. Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction. Gather, summarize and provide information about the property and the surrounding area amenities, including special events and activities. Contact appropriate individuals or departments as necessary to resolve calls, requests or problems. Understand and assist with reservation services. Post charges (e.g., telephone calls, tickets, valet parking, etc.) to guest accounts. Collect payment for services rendered. Inspect VIP guestís rooms and deliver gifts and requested items prior to guest arrival. Review and update logs and document in appropriate computer systems.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guestsí service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.





To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170003A7





To search all jobs or learn more about careers with Gaylord Hotels: www.marriott.com/careers



Gaylord Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 0
Job Location: Kissimmee - Florida - USA
Zipcode: 34746
 
Post Date: 01/17/2017
 
Contact Information
 
Company: Marriott Hotels
 
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