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Job details
 
Company: Apple Inc.
Contact Name: Apple Inc.
URL: http://www.apple.com/jobs
 
Job Title: Client & Collaboration Services Manager-Global Information Systems
Job Category: Management
Job Reference: 113356640
Job description:  
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

The Client & Collaboration Services (CCS) team’s job is to support and enable Apple Employee's productivity, efficiency, and system security by utilizing key technologies and providing training/communications. The CCS Manager role provides vision and leadership to ensure an optimal customer experience relative to desktop computing, training, audio/visual solutions, communication, and core technology services. You’ll drive improvements to existing global systems that can be utilized by employee's in our largest operations centers in North and South America (AMR). This role will balance the development and deployment of new tools, while leading operations of existing systems. You will need to be an innovator and challenge assumptions. Influencing and negotiation skills are essential to establish relationships, ensuring a vision for the most customer-centric results possible.

Description:
The CCS Manager is someone who is passionate about equipping users with the tools and knowledge to do their life’s best work. This role will advocate for users across all business units. Constantly looking at new technology and tools for trends and best-practices and evaluating how they could scale and apply to Apple’s internal customers. Evaluate new techniques and tools to improve the efficiency of the users in their work. Innovate and implement changes to improve quality, efficiency and customer experience.

You will be responsible for driving IS&T’s user advocacy efforts throughout the Americas (AMR) Operations Centers. It’s not just the tech, it’s what people accomplish with the tech.

Lead a small, but high performing team responsible for delivery of core services including client management, infrastructure, audio/visual solutions, technical training, communications, web-development, user experience, and escalated support.

Coordinate seamlessly with your local and global peers to ensure your team, CCS, and your department, IS&T, speak and operate with one voice.

Identify gaps and opportunities for improvement in IS&T’s existing offerings, and create clear and compelling proposals to address these.

Communicate concisely, clearly, and regularly, ensuring alignment on tasks, needs and directions.

Maintain focus around our employee self-sufficiency strategy, helping drive improvements in all user-facing areas, especially our self-service intranet portal.

Duties and Responsibilities
• Provide functional management, including personal development, task management, and performance management, to the Americas Operations Center CCS team
• Collaborate with IS&T peers and business partners to provide thought leadership on technology needs
• Effectively prioritize demand and schedule resources to meet business needs
• Responsible for the delivery of new systems and extensions of existing systems capabilities
Skills:  
Key Qualifications:
•Strong leadership and critical thinking skills
•Proficient at leading a team of highly technical personnel with the ability to coordinate diverse skill sets, learning types, and personality types to meet project requirements
•Able to apply vision and “see around corners” in an ambiguous environment
•Experience working effectively in complex global organizations, satisfying the needs of constituents, and often working under the pressure of diverse priorities
•Excellent problem solving abilities
•Communicates effectively with personnel at all levels (staff to executive)
•Personal sense of accountability
•Experience supporting Mac OS X and iOS in a corporate environment
•Preferred requirements
•Deep understanding of open server technologies such as LDAP, IMAP, Apache; proprietary server systems knowledge
•Knowledge of virtualization and infrastructure services such as VMware, KVM, Apache Traffic Server, NFS, clustered filesystems, etc.
•Familiarity with Audio Visual technologies and equipment
•HTML and CSS experience strongly preferred; exposure to SQL, web development on PHP/LAMP a plus
•Contact center experience a plus

Education:
BA/BS degree or equivalent preferred.
Minimum of 7 years related experience in an IT or other technical support capacity. 
Experience in UNIX/Macintosh based platforms with at least 5 years experience.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Bachelors
Experience (year): 7
Job Location: Austin - Texas - USA
Zipcode: 78727
 
Post Date: 01/08/2018
 
Contact Information
 
Company: Apple Inc.
Contact Name: Apple Inc.
 


 
       

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