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Job details
 
Company: Beneflex, Inc.
Job Title: Client Service Representative: Bilingual Mandarin
Job Category: Customer Service/Support/Call Center
Job description:  
A Clarity Client Service Representative (CSR) is responsible for responding to all client inquiries with the highest level of professionalism and integrity. CSRs are the first point of contact with Clarity members. They have a responsibility to make a positive first impression while building a trusting relationship. CSRs are responsible for owning the issues they receive and following through to a satisfying resolution.

PRIMARY DUTIES AND RESPOSIBILITIES:

Maintain the highest level of confidentiality and respect for the clients data privacy, HIPAA and data security

Arrive on time as this is a call center position with set hours

Appropriately greet and assist every client with a pleasant attitude in a timely manner over the phone and through emails

Meet each caller with the highest level of professionalism, confidence and empathy

Answer all calls and emails within service level guidelines

Organize workflow daily to manage your time effectively

Educate the client about the terminology, features and benefits of the products

Present a professional image at all times

Identify, investigate and escalate areas of client dissatisfaction to management, in an effort to provide excellent service

Follow systems, workflows and procedures as outlined in training and by management

Perform other duties as assigned by management

*MUST BE* Bilingual in Mandarin and English

(Please be advised that you will be given a fluency test)

High school diploma or GED equivalent

Exceptional phone and customer service skills

Positive and professional attitude

Must be computer literate with Outlook and web based systems

Excellent command of the English language in both written and oral forms

Excellent interpersonal skills as this is a team environment

Demonstrated ability to identify and meet customers needs and requirements

Detail oriented with problem solving skills

Ability to anticipate, empathize and address the needs of the client

Prior experience in organization and time management skills to Multi-task efficiently

A plus: Experience with Consumer Benefits and Benefit Administration, such as; HSA, FSA, HRA, Cobra and Commuter Benefits

A plus: Experience with Alegeus and/or Salesforce; otherwise, training is provided

*No Sponsorship Available



PI112189680
Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Clark - New Jersey - USA
Zipcode: 07066
 
Post Date: 08/07/2019
 
Contact Information
 
Company: Beneflex, Inc.
 


 
       
 
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