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Job details
 
Company: City of New York
Job Title: Community Associate
Job Category: Customer Service/Support/Call Center
Job Reference: 289791
Job description:  
Community Associate

NYC Parks serves as the steward for over 29,000 acres of land, which includes 1,000 playgrounds, 35 recreation centers, 66 pools and 14 miles of beach. Our primary responsibility is to build and maintain clean, safe and accessible parks, and to create cultural and educational programs for New Yorkers of all ages to enjoy. The Flushing Meadows Corona Park Aquatic Center features an Olympic-sized pool and NHL-regulation ice rink. It is the first of its kind in the city and includes ADA-accessible features. At 110,000 square feet, it is the largest recreation facility ever built in a city park.

MAJOR RESPONSIBILITIES
Under general supervision, with latitude for independent initiative and judgment, provide and improve community services by performing liaison functions and improving communications with customers.
Greet visitors and direct them to appropriate staff.
Answer phones and respond to questions in a timely manner.
Perform administrative duties, data entry and track and maintain records and files.
Address inquiries and provide general information about the facility.
Register customers for aquatic programming.

QUALIFICATION REQUIREMENTS
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required for all other candidates.

PREFERRED SKILLS/QUALIFICATIONS
1. At least two years of experience providing quality customer service.
2. Excellent interpersonal skills, both on the phone and in person.
3. Proficiency in Microsoft Access, Excel and Word.
4. Knowledge of RecWare a plus.
5. Strong organizational skills.
6. Ability to handle light paperwork.
7. Bilingual English/Mandarin.
8. Ability to work a flexible schedule including early mornings, evenings and weekends.

Salary: $35,683 - $59,385 plus excellent benefits
Apply by 6/09/17

For external applicants, please apply through www.nyc.gov/careers
1) Go to www.nyc.gov/careers/search
2) Search for Job ID#: 289791

For details about NYC Parks: www.nyc.gov/parks
References will be required upon request.
Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 3
Job Location: New York - New York - USA
Zipcode: 10023
 
Post Date: 05/22/2017
 
Contact Information
 
Company: City of New York
Contact Name: NYC Department of Parks & Recreation
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
 
Apply Online
 


 
       

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