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Job details
 
Company: Marriott Hotels
Job Title: Concierge Lounge - 42nd Floor - Marriott Hotels (170001ST)
Job Category: Customer Service/Support/Call Center
Job description:  

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Itís a powerful feeling, to belong. Itís inspiring people to do more than they thought they could. Itís leading the way by rolling up your sleeves to accomplish a common goal. Itís taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.




The Atlanta Marriott Marquis located at 265 Peachtree Center Ave., Atlanta, GA, 30303 is currently hiring a Concierge Lounge - 42nd Floor.




Concierge Lounge - 42nd Floor
Responsibilities include: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.





To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170001ST





Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com



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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Atlanta - Georgia - USA
Zipcode: 30303
 
Post Date: 01/11/2017
 
Contact Information
 
Company: Marriott Hotels
Contact Name: Marla Castro
Contact E-mail: Send E-Mail Now
 
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