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Job details
 
Company: Tech Data
Job Title: Customer Service Rep II - Mandarin
Job Category: Customer Service/Support/Call Center
Job description:  
This role has responsibility for the Support of TechData customers. This role is responsible for answering inbound calls and responding to customer escalations. When appropriate, the CSR II is responsible for validating customer entitlements. Through a series of scripted, interactive questions and/or decision tree steps, the CSR II captures customer contact and issue information, drives a series of end-user actions and/or responses, and either resolves the issue or prepares the issue for escalation. The CSR II is responsible for documenting his or her actions in the ticketing system. This role requires experience in coordinating activities with multiple teams, which include technical, parts and logistics.



This role requires exceptional customer service skills involving the ability to function in a Call Center environment dealing with inbound/outbound calls from various customers. The CSR II is required to take calls and input data into project databases while actively updating customer accounts and service tickets. Candidate must be flexible and able to switch between different programs based on incoming call volume and technical assistance needs. May also perform other duties as assigned.



***Additionally, this position requires fluency in the Mandarin language.

Skills:  
The position requires fluency in Mandarin.
Employment type:
  • Full Time
Salary Range: 17.50 USD annual
 
Other Information
 
Degree: High School
Experience (year): 3
Job Location: Columbus - Ohio - USA
Zipcode: 43125
 
Post Date: 06/14/2018
 
Contact Information
 
Company: Tech Data
Contact Name: Tech Data
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
 
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