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Company: Advanced Behavioral Health
Job Title: EAP Program Director
Job Category: NON PROFIT
Job Reference: ABH-AJ-EAPPD
Job description:  

The Program Director has overall responsibility for the successful operation and growth of the Employee Assistance Program including but not limited to overall leadership of the program, sales and marketing, account management, budgeting, staff management, and some direct service. The Director ensures the highest standard of services are delivered and maintained as well as goal planning, development, implementation, directing and monitoring of the programs for the company. This position supports the department in a wide variety of tasks to assist the department/program to operate efficiency and be operationally sound. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.


 Leading the implementation and ongoing management of the EAP for client groups
 Accountable for meeting the business goals of the program through ethical and sound financial business practices without sacrificing the quality and quantity of the EAP services;
 Ensure satisfaction of with the development and implementation of quality and cost effective programs through the recruitment, development and retention of staff committed to excellence;
 Presents monthly reports on business development;
 Responds to RFP and sales opportunities;
 Defines and recommends specific short-term and long-term department objectives;
 Promote growth of Solutions EAP. Collaborate with H.R. executive/organizational decision makers to understand their work culture and provide education regarding value added services of an Employee Assistance Program;
 Educate current clients on the continued value of providing EAP services; provide client activity reports; and make suggestions for improvements as needed;
 Represent Solutions EAP at client health fairs;
 Conduct lunch and learn trainings for client companies;
 Provides after hours’ crisis intervention assessment and debriefings as needed;
 Maintains confidentiality of all client protected health information and adheres to all HIPPA related policies and procedures;
 Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
 Performs other tasks/responsibilities as required to support the business operations.


Responsible for the supervision/management of staff assigned. This includes; but is not limited to establishing and maintaining a working environment conducive to positive morale and teamwork; recruit and hire qualified employees; provide orientation and on-the-job training for staff. Establish short and long term goals that are both measurable and obtainable to meet contract requirements and ensure that these expectations are clearly communicated and understood by all direct and indirect reports. Review and approve all applicable timesheets. Oversee the daily responsibilities of direct reports to ensure that ABH® policies and procedures are being followed and the program/department goals are being met. Provide year-round feedback to employees, counseling, coaching, and training resources and support as necessary. Refer performance concerns/issues to next level Manager & Human Resources Department for advice, next steps and appropriate action. Complete timely staff performance evaluations outlining clearly defining goals/expectations, secure applicable signatures/approvals and process paperwork.


 Master’s degree in behavioral health field, business, public administration or any combination of education, experience and training that provides the required knowledge, skills and abilities;
 Ten or more years of progressively responsible related experience in human services or managed care behavioral health setting;
 Clinical license strongly preferred
 5-7 years of EAP leadership experience, entrepreneurial in nature and business leadership skills;
 Attends annual Conflict of Interest training.


 Extensive knowledge and demonstrated level of expertise in employee assistance programs and/or program development;
 Forward thinking and creative individual with high ethical standards;
 High energy, enthusiastic team player capable of excelling in a fast paced, “roll up your sleeves” deadline-oriented environment;
 Demonstrated well-developed interpersonal skills; ability to relate to people at all levels with diverse personalities in a diplomatic and professional manner;
 Effective relationship management, teamwork/team building, customer service and management skills a must;
 Ability to establish credibility and be decisive, but able to recognize and support the organization’s preferences and priorities;
 Demonstrated facilitation, excellent verbal & written communication skills and presentation skills;
 Must be flexible in order to respond quickly and positively to shifting demands and change management opportunities;
 Good organizational and problem-solving skills;
 Strong attention to detail; ability to work on multiple tasks and meet deadlines;
 Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;

If your qualifications match these job requirements and you are interested in pursuing this potential position and joining a dynamic company, please apply on-line at www.abhct.com. include resume & letter of interest.

ABH® is an Equal Opportunity Employer

Employment type:
  • Full Time
Salary Range: Unspecified
Other Information
Degree: Masters
Experience (year): 10
Job Location: Meriden - Connecticut - USA
Zipcode: 06450
Post Date: 10/24/2019
Contact Information
Company: Advanced Behavioral Health
Contact Name: Advanced Behavioral Health
Contact Phone: You must first register to view this information.
Contact Fax: You must first register to view this information.

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