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Job details
 
Company: Marriott Hotels
Job Title: Guest Services Agent -Gaylord (170002WL)
Job Category: Customer Service/Support/Call Center
Job Reference: 170002WL
Job description:  
 photo BelongjobboardGaylordLowRes07.jpg




Itís a powerful feeling, to belong. Itís that moment you feel truly and completely yourself. Itís working with a team you call family. At Gaylord Hotels we know that when you feel at home, youíll make our guests feel at home. And itís why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.




The Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive, Nashville, TN and 37214 is currently hiring a Guest Services Agent:





Responsibilities include: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.





To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170002wL





To search all jobs or learn more about careers with Gaylord Hotels: www.marriott.com/careers



Gaylord Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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Skills:  
NA
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Nashville - Tennessee - USA
Zipcode: 37214
 
Post Date: 01/17/2017
 
Contact Information
 
Company: Marriott Hotels
Contact Name: Vanessa Mishels
Contact E-mail: Send E-Mail Now
 
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