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Job details
 
Company: Marriott Hotels
Job Title: Guest Services Coordinator- Ritz-Carlton (170003AA)
Job Category: Customer Service/Support/Call Center
Job Reference: 170003AA
Job description:  
Guest Services Coordinator




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We make stories like this possible every day. Whether we’re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we’re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.




Property Name, located at 921 Canal St, LA, 70112 currently has the following opportunity:




Guest Services Coordinator (170003AI): Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.





We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=170003AI





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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.




The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 0
Job Location: New Orleans - Louisiana - USA
Zipcode: 70112
 
Post Date: 01/18/2017
 
Contact Information
 
Company: Marriott Hotels
Contact Name: Rhonda Jones
Contact E-mail: Send E-Mail Now
 
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