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Job details
 
Company: Advanced Behavioral Health
Job Title: Network Support II
Job Category: Computer - Software
Job Reference: ABH-AJ-NSII
Job description:  
POSITION SUMMARY:

The Network Support II investigates and resolves network issues of computers/servers on the ABH® network by performing the following duties: Responds to inquiries and requests for assistance with the ABH® network. In conjunction with other Network Support staff identifies problems, troubleshoots and provides advice to assist users. Coordinates with other IS areas to resolve problems if necessary. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

 Provides network support by responding to inquiries and requests for assistance with the ABH® network;
 In conjunction with the Help Desk staff, identifies problems, troubleshoots and provides advice to assist users;
 Coordinates with other IS areas to resolve problems;
 Installations and maintenance of current and planned hardware and software;
 Maintains a tape back up library based on criteria provided by Company policy;
 Performs maintenance, and user support functions, inclusive of stand-alone computer hardware and software support;
 Maintain system security including user ID's, installation of periodic software or hardware upgrade releases and update, organize, and disseminate any required or requested system information;
 Develop and maintain fully documented operational and administration procedures;
 De-install, relocate, and reinstall PC workstations as required;
 Ensure completion of nightly backup jobs and batch files;
 Build, configure and administer servers and clients;
 Maintain, configure and support WSES server for handheld device users;
 Maintain timely and accurate records using our call management system;
 Perform hardware preventive maintenance as outlined by ABH specifications;
 Monitor and maintain the inventory of computers, printers and other peripheral devices by documenting such data as serial numbers, model numbers, brand names, etc.;
 Provide limited weekend support to offsite users;
 Maintains confidentiality of all client protected health information and adheres to all HIPPA related reviews, goal setting, etc;
 Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
 Performs other tasks/responsibilities as required to support the business operations.

Skills:  
EDUCATION AND EXPERIENCE REQUIREMENTS:

 Associate’s Degree preferred or equivalent combination of education and work experience;
 2 – 4 years demonstrated work experience in PC and Network Troubleshooting;
 Working knowledge of MS Office 2003, 2010 and 2016 Windows 7 and 10 and Windows 2003 and 2012 Server;
 Previous Help Desk and Microsoft Networking Operating Systems experience preferred;
 Working knowledge of Microsoft Active Directory Administration is helpful;
 Attends annual Conflict of Interest training.

KNOWLEDGE/SKILLS/ABILITIES:

 Aptitude to work in a team environment, attain cross-functional collaboration and consensus building;
 Ability to work in a face-paced environment with changing priorities;
 Continue to build knowledge in Information Sciences and use innovations learned to make recommendations for improvement to IS system;
 Demonstrated planning and organizing with a strong customer focus;
 Strong attention to detail; ability to work on multiple tasks and meet deadlines;
 Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
 Strong written and verbal communication skills required.


If your qualifications match these job requirements and you are interested in pursuing this potential position and joining a dynamic company, please apply on-line at www.abhct.com. include resume & letter of interest.

ABH® is an Equal Opportunity Employer
Employment type:
  • Full Time
Salary Range: Unspecified
 
Other Information
 
Degree: Associate
Experience (year): 2
Job Location: MIDDLETOWN - Connecticut - USA
Zipcode: 06457-3346
 
Post Date: 06/05/2020
 
Contact Information
 
Company: Advanced Behavioral Health
Contact Name: Advanced Behavioral Health
Contact Fax: You must first register to view this information.
 
 
       

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