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Job details
 
Company: Marriott Hotels
Job Title: oncierge Supervisor - The Ritz-Carlton, Pentagon City (17000340)
Job Category: Hospitality/Hotel/Motel
Job description:  
Concierge Supervisor




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We make stories like this possible every day. Whether we’re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we’re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.




The Ritz-Carlton, Pentagon City, located at 1250 S Hayes St,, Arlington, VA, 22202 currently has the following opportunity:




Concierge Supervisor (17000340): Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.





We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=17000340





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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.




The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 0
Job Location: Arlington - Virginia - USA
Zipcode: 22202
 
Post Date: 01/17/2017
 
Contact Information
 
Company: Marriott Hotels
 
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