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Job details
 
Company: Marriott Hotels
Job Title: Residences - Overnight Part Time Concierge (RCDCR) - Ritz-Carlton (16001W75)
Job Category: Hospitality/Hotel/Motel
Job Reference: 16001W75
Job description:  
Residences - Overnight Part Time Concierge (RCDCR)




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We make stories like this possible every day. Whether we’re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we’re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.




The Ritz-Carlton, Boston, located at 10 Avery Street, Boston, MA, 2111 currently has the following opportunity:




Residences - Overnight Part Time Concierge (RCDCR) (16001W75): Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.





We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=16001W75





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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.




The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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Skills:  
Employment type:
  • Part Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Boston - Massachusetts - USA
Zipcode: 02111
 
Post Date: 01/05/2017
 
Contact Information
 
Company: Marriott Hotels
Contact Name: Rosa Dalomba-Veiga
Contact E-mail: Send E-Mail Now
 
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