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Job details
Company: Kern Community College district
Job Title: Systems Support Analyst
Job Category: Info Technology
Job description:  
Systems Support Analyst

Kern Community College District

Position Number: 01806

Posting Date: 09/22/2016

Closing Date: 10/6/2016

Open Until Filled: Yes

Position Type: Classified


Work Week: 40 hours per week, 12 months

Minimum Salary: $4,967.04 per month

Maximum Salary: $7,018.29 per month


Our competitive benefits package includes medical, dental, and vision insurance; life insurance coverage; long-term disability insurance, and an employee assistance program (EAP ).

In addition, employees have the option to purchase:

• Flex 125
• AFLAC Policy
• Supplemental voluntary life insurance
• 403b Tax Shelter Annuity

All coverages begin on the first day of the month following the hire date. Employees are covered under the California Public Employees Retirement System (CalPERS) and are vested 100% after five years of full time service.

College/Site: District Office

Location: DO-KCCD Bakersfield Downtown

Basic Function:

Under the direction of assigned supervisor, effectively support business processes and operational systems that support core information technology functions at all sites of the Kern Community College District. Apply proven communication, analytical and problem solving skills to help maximize the benefit of information technology systems.


Review, analyze and maintain system configurations, rules and data to ensure systems operate within KCCD's requirements and specifications.

Provide functional support to users - identify and resolve system issues. Escalate and coordinate issues requiring management, Systems Analyst, DBA or vendor support.

Meet with system owners and end users to define business and operational requirements and system goals.

Participate in the review of current processes and procedures, making recommendations for improvements and identifying cost savings and efficiencies.

Develop and document all proposed changes to current work flow and business processes in order to optimize processes.

Collaborate in planning, design and deployment of new systems and/or enhancements to existing systems.

Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems; provide post implementation support.

Develop and maintain Help Desk Knowledge Base articles for assigned systems.

Meet regularly with user support groups to analyze training needs; develop and deliver training.

Other duties as assigned.

Education and Experience:

Bachelor’s degree and some experience working with and supporting information technology software systems OR an Associate’s degree and two years working with and supporting information technology software systems.

Knowledge and Abilities:


Project management/coordination techniques and procedures

Training techniques sufficient to communicate with and train a diverse audience

Documentation techniques for computer software systems

Principles of design and writing of help desk knowledge base articles

Basic business process analysis and design procedures

Basic principles for the design and creation of web pages HTML , CSS and JavaScript

Basic principles and techniques of computer programming and programming languages
English usage, spelling, grammar and punctuation


Effectively assess software system intricacies for support, documentation and training purposes

Effectively prioritize and execute tasks

Understand KCCD’s goals and objectives

Read and interpret system documentation

Develop and coordinate completion of system testing plans

Perform on-going analysis of end-user training needs

Develop training modules for a variety of software systems and provide end-user support one-on-one or in group training sessions

Conduct research into system issues and products as required

Coordinate multiple projects with initiative and minimal supervision

Operate a computer and related peripheral equipment

Communicate clearly and concisely, both orally and in writing

Communicate ideas in both technical and user-friendly language

Establish and maintain cooperative working relationships with those contacted in the course of work

Salary Grade: 47.5

Special Instructions to Applicants:

First Review of Applications:

Complete application packets will be accepted until the position is filled; but those received by 5:00 p.m. (Pacific Standard Time) on October 6, 2016 are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point.

Completed application packet must include:

• Completed Online Application for Employment form
• Current resume
• Letter of interest (Cover Letter)
• Copy of legible transcripts, if applicable
• List of six (6) professional references – Listed on application form

Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements.

Recruitment Status (tentative):

• Application Screening: TBD
• Interviews: TBD

The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

All applicants must apply online at http://apptrkr.com/890750. Emails will not be accepted.

As an Equal Employment Opportunity Employer, the Kern Community College District encourages candidates with diverse backgrounds to apply.

Copyright ©2015 Jobelephant.com Inc. All rights reserved.

Employment type:
  • Full Time
Salary Range: Unspecified
Other Information
Degree: Unspecified
Experience (year): 0
Job Location: Bakersfield - California - USA
Zipcode: 93301
Post Date: 10/04/2016
Contact Information
Company: Kern Community College district
Contact Name: Kern Community College district
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