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Job details
 
Company: Kern Community College district
Job Title: Systems Support Specialist II
Job Category: Info Technology
Job description:  
Systems Support Specialist II

Kern Community College District

Position Number: 02232

Posting Date: 10/18/2017

Initial Screening Date: 11/01/2017

Open Until Filled: Yes

Position Type: Classified

Rate:

Work Week: 40 hours per week, 12 month position

Minimum Salary: $4,967.04 per month

Maximum Salary: $7,018.29 per month (Maximum entry $4,967.04 per month)

Benefits:

Our competitive benefits package includes medical, dental, and vision insurance; life insurance coverage; long-term disability insurance, and an employee assistance program (EAP ).

In addition, employees have the option to purchase:

• Flex 125
• AFLAC Policy
• Supplemental voluntary life insurance
• 403b Tax Shelter Annuity

All coverages begin on the first day of the month following the hire date. Employees are covered under the California Public Employees Retirement System (CalPERS) and are vested 100% after five years of full time service.

College/Site: Bakersfield College

Location: BC-Main Campus

Basic Function:

Under the direction of an assigned supervisor, perform a variety of technical duties to troubleshoot, repair and optimize the college's information technology systems and applications; These systems include the data and voice networks, servers, workstations, printers, software and applications used by college employees and students; provide technical leadership for streamlining the support and delivery of technology services at the college; work collaboratively with district wide IT resources in support of core standardized services such as networks, servers, voice, storage, power management, security and applications.

DISTINGUISHING CHARACTERISTICS :

The Systems Support Specialist II is distinguished from the I by a focus on servicing a broader and more complex range of equipment, systems and applications, providing lead direction and working with campus users and IT department staff to adapt and improve technology services.

REPRESENTATIVE DUTIES :

Perform Installation, configuration and support duties for network (wired, WIFI ), server and related infrastructure in alignment with district wide IT operations, architecture, processes and standards.

Install, maintain, support and troubleshoot campus specific applications.

Support the use of Active Directory group policies, printer resources, shared directories, containers and groups in alignment with district wide IT operations, architecture, processes and standards.

Install, maintain, troubleshoot and repair a variety of computers, laptops, printers and related hardware.

Perform small campus network cabling projects in alignment with district wide IT standards and provide input on larger cabling projects for the campus.

Lead and coordinate working groups to address, and report on issues identified by IT Managers team.

Working with district wide IT resources (Campus, District, Help Desk, etc.), assist in identifying and implementing changes for support processes that need improvement.

Provide support for advanced peripherals.

Assist with the monitoring, identification and problem resolution of campus Data Center and IDF environmental issues (HVAC , humidity, power, cleanliness, etc.)

Work with District IT teams in troubleshooting and resolving campus IT problems, implementing IT projects, and replacing hardware and software as needed.

Coordinate with campus technicians to develop and implement an effective strategy, architecture and processes for lab imaging.

Coordinate with campus technicians to develop and implement desktop configuration, installing, updating, patching, software distribution, inventory, security and licensing tracking standards.

Maintain records and documentation for asset management and hardware replacement planning purposes.

Maintain, update and track inventory of software licenses used on campus.

Create and maintain accurate and complete support documentation related to areas of responsibility for both local needs and helpdesk support (.i.e. knowledge base content).

Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes.

Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues.

Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and e-mails regarding PC hardware and software problems and work toward attainment of key support goals such as average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period.

Help provide hands-on training to users in the use of hardware and software and ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services.

Perform related duties as assigned.

Education and Experience:

Any combination of education and experience equivalent to: Associate’s degree in computer science, management information systems or related field and 3 years increasingly responsible experience in
workstation, server, a local-area networking and server application support.
OR
High school diploma, GED or equivalent certificate of competency and five years of work experience such as described in the representative duties section of the specification.

Note: Degrees and credits must be from accredited institutions (Title V Section 53406). Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an evaluation service.

Note: The screening of candidates will be conducted by a screening committee. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Knowledge and Abilities:

KNOWLEDGE OF:

-Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile devices, and related peripherals Common software applications (i.e. Microsoft Office, Internet Browsers, etc…)
-Local Area Networks (Wired, Wireless, TCP /IP)
-Active Directory (i.e. Group Policy, User Management, etc…) Cabling
-Client Security software and techniques
-Effective Project and Time Management
-Vendor relationship management
-Extreme Networks, Aruba Networks, Dell (PCs, Laptops, Servers), Trend Office Scan (Preferred)
-Record-keeping techniques

ABILITY TO:

Perform a variety of technical duties in the implementation, operation, maintenance, repair and diagnosis of computers, networks and campus server applications.
Install, maintain and support a variety of software packages in various.
Read, comprehend and apply general instructions and technical documentation.
Train or assist users in the use of technology.
Generate and maintain reports and related records.
Work independently with little direction.
Work collaboratively across many IT and non-IT work groups.
Understand and follow oral and written instructions.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Set, prioritize, manage and meet realistic deadlines.

Salary Grade: 47.5

Special Instructions to Applicants:

First Review of Applications:
Complete application packets will be accepted until the position is filled; but those received by 5:00 p.m. (Pacific Standard Time) on November 1, 2017 are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point.

Completed application packet must include:
• Completed Online Application for Employment form
• Current resume
• Letter of interest (Cover Letter)
• Copy of legible transcripts, if applicable
• List of six (6) professional references – Listed on application form

Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements.

Recruitment Status (tentative):
• Application Screening: TBD
• Interviews: TBD

The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

All applicants must apply online at http://apptrkr.com/1110043. Emails will not be accepted.

As an Equal Employment Opportunity Employer, the Kern Community College District encourages candidates with diverse backgrounds to apply.

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Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Bakersfield - California - USA
Zipcode: 93305
 
Post Date: 10/26/2017
 
Contact Information
 
Company: Kern Community College district
Contact Name: Kern Community College district
 
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